TERMS OF SERVICE

Effective Date: 14/12/2025

Welcome to Gozapper (the “App”), a delivery platform operated by Cleroworks Technology Solutions, a company incorporated under the laws of the Federal Republic of Nigeria, with its registered address at 103 Ondo Road, Ijebu-Ode, Ogun State.

These Terms of Service (“Terms”) govern your access to and use of our mobile application, website, and related services (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services.

1. Eligibility

You must be at least 18 years old and capable of entering into a legally binding contract under Nigerian law to use the Services. By using the Services, you represent and warrant that you meet these requirements.

2. The Services

Gozapper is a technology platform that connects users with independent delivery partners and merchants for the delivery of goods. We do not manufacture, sell, or own the goods delivered unless expressly stated.

3. User Accounts

  • You may be required to create an account to use certain features.
  • You agree to provide accurate, current, and complete information.
  • You are responsible for maintaining the confidentiality of your login credentials.
  • You are responsible for all activities that occur under your account.

We reserve the right to suspend or terminate your account if we suspect unauthorized use or violation of these Terms.

4. Delivery Partners

Delivery partners are independent contractors and not employees, agents, or representatives of Gozapper. We do not control how delivery partners perform their services.

5. Orders and Payments

  • Prices displayed on the App include applicable delivery fees and may include taxes where required by law.
  • Payment must be made through the approved payment methods available on the App.
  • All payments are non-refundable once an order has been accepted, except where required by law or expressly stated in our refund policy.

6. Cancellations and Refunds

Cancellation and refund eligibility depends on the status of the order. Full details are available in our Cancellation & Refund Policy, which forms part of these Terms.

7. User Obligations

You agree not to: - Use the Services for any unlawful purpose - Interfere with the operation of the App - Provide false information - Harass, abuse, or harm delivery partners, merchants, or other users

8. Intellectual Property

All content, trademarks, logos, software, and materials on the App are owned by or licensed to Cleroworks Technology Solutions and are protected by intellectual property laws. You may not copy, modify, distribute, or exploit any part of the Services without our prior written consent.

9. PRIVACY

We collect and process personal data in accordance with our Privacy Policy and the Nigeria Data Protection Act (NDPA) and applicable regulations. By using the Services, you consent to such processing.

10. DISCLAIMER OF WARRANTIES

The Services are provided “as is” and “as available” without warranties of any kind, whether express or implied. We do not guarantee uninterrupted or error-free operation.

11. LIMITATION OF LIABILITY

To the fullest extent permitted by Nigerian law, Cleroworks Technology Solutions shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of the Services.

12. INDEMNIFICATION

You agree to indemnify and hold harmless Cleroworks Technology Solutions, its officers, directors, employees, and partners from any claims, damages, liabilities, or expenses arising from your use of the Services or violation of these Terms.

13. Termination

We may suspend or terminate your access to the Services at any time, with or without notice, if you violate these Terms or applicable law.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any dispute arising out of or relating to these Terms shall first be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to the courts of competent jurisdiction in Nigeria.

15. CHANGES TO THESE TERMS

We may update these Terms from time to time. Continued use of the Services after changes become effective constitutes acceptance of the revised Terms.

16. CONTACT INFORMATION

If you have any questions about these Terms, please contact us at:
Email: support@gozapper.com
Address: 103 Ondo Road Ijebu-Ode Ogun State.

BY USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THESE TERMS OF SERVICE.